Refund Policy

At Quantum Living store, we are committed to delivering authentic, functional, and high-quality wellness devices. Because we sell physical and personal-use products, this policy clearly explains when returns or refunds are allowed, while protecting both our customers and our business from misuse or fraud.

This policy does not override any statutory consumer rights applicable under Nigerian law.

Our Commitment to Product Quality

Due to the nature of our products, all purchases are typically final after delivery. That said, if your item arrives with a verified defect or manufacturing fault, we are happy to assist in line with this policy.

Refund Eligibility Window

Refund requests must be submitted within 10 days of delivery.

Requests submitted after this window will not be accepted, unless the issue is related to a verified manufacturing defect covered under warranty.

When a Refund MAY Be Approved

You may request a return or refund only if:

• The item arrived defective or not functioning

• The item arrived damaged

• The item has a verifiable manufacturing fault

• You received the wrong model or item

All claims must be proven (see proof requirements below).

When Refunds Are NOT Allowed

Refunds will NOT be issued if:

• You changed your mind

• You ordered the wrong item

• The product was used incorrectly or damaged after delivery

• The issue resulted from a power surge, liquid damage, physical impact, or misuse

• The product shows signs of tampering, repair, or modification

• The claim cannot be verified

Proof & Verification 

To prevent abuse, all defect claims must include:

• Clear photos and/or videos showing the issue

• Original packaging and serial number (if applicable)

• Proof of purchase from Quantum Living

• Description of the issue within the first 10 days

We reserve the right to request additional evidence before approving any return.

Return Conditions

If a return is approved:

• Item must be returned in original packaging

• All accessories, manuals, and labels must be included

• The item must be returned exactly as received

• The customer is responsible for all return shipping costs

• We strongly recommend using a tracked delivery service

Returned items remain the customer’s responsibility until received and inspected by Quantum Living.

Inspection & Refund Decision

All returned items undergo inspection.

• If the defect is confirmed, → refund or replacement will be issued

• If no fault is found → refund is declined, and the item may be returned to the customer at their cost

Refunds (if approved) are processed to the original payment method only.

Warranty Policy

Certain products come with a manufacturer’s warranty, which applies after the 10-day refund window.

The warranty covers:

• Manufacturing defects

• Functional issues under normal use

The warranty does not cover:

• Misuse or accidents

• Unauthorized repairs

• Power or water damage

• Normal wear and tear

Warranty claims may result in repair or replacement, not refunds.

Fraud Prevention Notice

Quantum Living actively monitors return activity. Any attempt at abuse, false claims, or fraudulent behavior will result in claim denial and possible account restriction.

Customer Support

For return or warranty requests, contact us through the Contact Us page on our website.